My Frucor

Frucor Suntory Suppliers

Welcome to our Supplier portal. Following you will find helpful resources and instructions to support you through our Coupa procurement and purchasing system. Coupa is a free tool to support you to do business with us – easily.

Mutual benefits of using Coupa:​

  • The ability to create electronic invoices.
  • A faster invoice-to-pay process with convenient, real-time visibility into the status of your invoices and payments.
  • No installation of hardware or software required.

Getting started with Coupa

Frucor Suntory has implemented the Coupa purchasing System to streamline the purchasing and invoicing process.

FAQ's

Coupa is a leading, global Procure-to-Pay platform. It allows companies, their staff buyers and their suppliers to conduct purchasing, receipting of goods or services, invoicing and payment activities digitally and in one place – easily and efficiently.
Coupa will help Suntory Group and its suppliers streamline the end-to-end procure-to-pay process and build our partnership for the long term – making it strong and sustainable. It’s part of Suntory Group’s commitment to being easy to do business with.
‘Coupa Supplier Portal’ is Coupa’s dedicated supplier portal. The Coupa Supplier Portal is free, easy to setup and use, and lets you view purchase orders, create invoices, maintain online catalogues and keep your business information up to date. The system will also issue notifications regarding your invoice status and payment.
Coupa works hard to protect Suntory and our supplier information using teams of engineers, automated systems and advanced technology such as encryption and machine learning. Suntory has also completed contract, commercial, privacy and data security reviews of the product and has approved Coupa for use.
You will have received a link from the Coupa system (do_not_reply@supplier.coupahost.com) that provided a personalised link for you to connect to the CSP. This email is sometimes flagged as spam, so please check the Spam or equivalent folder to find it. If you’re having trouble setting up your company in the CSP, please follow our user guides on using the system.
That’s great! We are giving our suppliers as much time as possible to make sure they’re registered and comfortable using the new platform. In the meantime, please continue the current processes for working with us, until you hear from us.

If a supplier does not wish to register on CSP, they will receive PO’s via email and can submit invoices only via email and will not have the ability to PO Flip.

Frucor Suntory encourages all our Indirect suppliers to progressively implement transactions through the Coupa network for Purchase Orders and Invoices. The benefits of being part of Coupa:

  • Manage your employee access to view and interact with Frucor Suntory.
  • Receive and view POs the PO status and history in one central location.
  • Submit invoices and credit notes for approval and payment.
  • View the status of invoice approval and payment.

After transitioning to a new instance, there will be a break in the connection, and you are required to get linked to the new instance again. We will be sending you the invitation from the upgraded instance.

You will not see Frucor Suntory as a customer in the CSP until we have sent you a link to get linked to Frucor Suntory as a supplier.

If you have existing open purchase order(s), please continue invoicing using the current process.

There are some guides here to help you get the most out of your Coupa Supplier Portal. If you’re still having difficulty you can speak to our support team directly on supplier@frucorsuntory.com.

Coupa Transition

We recognise that suppliers play a critical role in helping us create better and brighter future. That’s why we’re simplifying the way we engage with you.

Benefits

Through the introduction of Coupa, you can expect more from our partnership:

More assurance and visibility of the purchase and payment process:

Real-time visibility of payment status, upfront approval of spend and auto-matching of purchase orders to invoices.

Freedom to self-serve:

Update contact details when you choose, update hosted catalogue content as you need.

An easier way to connect with our people:

Be known as an approved supplier by being on Coupa.

One platform for Suntory will give you a consistent experience, no matter which parts of our business you work with.

Coupa Implementation Timeline

Engagement

July 2023 Supplier Engagement Starts

Implementation

Data Gathering, Validation, Testing & Onboarding

  1. Data Gathering & Validation: Until week ending 18th September 2023
  2. Testing – Catalogue (Punchout & Hosted): Until Week Ending 25th September 2023
  3. Supplier Onboarding & Setup: Until Mid-October 2023

Roll Out

Mid-Oct 2023: Coupa platform live for suppliers and rolled out across Suntory Global businesses

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New Zealand

  • Suntory Beverage & Food New Zealand Ltd
  • Corporate Reception: +64 9 250 0100
  • Customer and Consumer Enquiries: 0800 786 8679
  • Fax: +64 9 250 0150

Australia

  • Suntory Beverage & Food Australia Pty Ltd
  • Corporate Reception: +61 2 8762 0399
  • Customer and Consumer Enquiries: 1800 786 8679
  • Fax: +61 2 8762 0360

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